P&O Ferries 👎

We strive to make our travel logs positive stores about our experiences of long range road trips in the Taycan. But we also value accuracy because that is what delivers authenticity and value.

Anyways, you may remember that we got stuck in a autobahn closedown and were going to miss our P&O ferry ferry connection between Rotterdam and Hull in the United Kingdom.

We always purchase the most flexible (and therefore most expensive) tickets possible for our ferry connections to give us options if things go awry – like they did in this case.

When we tried to contact P&O ferries via phone – with 6+ hours notice that we'd miss – they had a two hour wait on the customer service queue. We requested a automated call back – which when it happened two hours later – it just rang the phone and hung up when we answered!

We then wrote an email explaining the situation. We can report that even two weeks later that email hasn't been acknowledged. We cannot recommend P&O ferries at this stage and certainly not for their expensive "flexi tickets" as the realities is they won't offer you any actual flexibility.

Additionally to compound problems, their website would crash when trying to rebook.

By comparison, Irish Ferries – who we were planning to use between UK and Ireland – answered the phone after 20 seconds – cancelled the ferry connection with full refund and booked us on the alternative ferry we used between Cherbourg in France and Dublin.

Thank you Irish Ferries for doing a good job on the day.

P&O ferries: we get it – you got our money. But you won't get any more of it.